Frequently asked questions

The tariffs can be found on the page tariffs.

The rates are annually determined by the Authority Consumer and Market. You can read more on the ACM on the rates page.

In the consumer portal you can adjust your personal data, view your consumption, view your invoices and change your advance fee.

In the customer portal you can easily adjust your advance fee. You can do this by following Settings, Advance, Change. From the first subsequent billing moment, the chosen advance amount will take effect. Of course, you can also contact our customer service staff for this at 085 - 130 74 37.

In the customer portal you can easily change your payment method. You can do this by following Settings, Data, Change. You have the option to pay by direct debit or iDEAL. If you choose for iDEAL, you will receive an invoice by email every month. When paying by iDEAL, you can also choose to transfer the amount to us monthly.

Welcome to BuitenStad Energie. You can sign up on the sign up page.

You can register your moving on the moving page. For quick processing, we ask you to complete the documents together with the old or new occupant when handing over the keys.

Our customer service representatives will be happy to help you by calling 085 - 130 48 29.

• Will the property stay within the family (for now)? Then the new owner can register one the page sign up.
• If the lease is terminated or the house is sold, you can fill out the form on the page move out. Under Who fills out this form? choose I am filling out the form for a deceased family member/acquaintance.

BuitenStadEnergie prefers that you pay by direct debit. During the first login, you may or may not have opted for this. If you want to change this preference, you can do so in our customer portal via Settings, Data, Change.

Our privacy policy can be found here.

For this you can view the PDF documents on the documents page.

No, unfortunately that is not possible. BuitenStadEnergie only provides sustainable heat supply and not electricity.

• The system checks every 2/3 hours whether it has to heat or cool. It can take up to 8 till 10 hours before the room temperature is adjusted to the requested temperature. If you want to go from a low temperature to a high temperature, it takes extra power. That is why we advise you to maintain the thermostat at a constant temperature;
• Do not leave windows and doors open unnecessarily to prevent heat/cold loss;
• Balanced ventilation on a normal/low setting reduces the flow of cold/hot outside air into your home;
• It is important that the underfloor heating can dissipate heat properly;
• Use tap water sparingly.

This information can be found on the page calamities. Bij een calamiteit kunt u altijd direct telefonisch contact met ons opnemen via 085 - 130 74 37.

Bij gepland onderhoud of updates over storingen plaatsen wij een nieuwsbericht op de pagina voor calamities.

Download de handleiding op de pagina documents page.